What happens after a complaint is received?
Once received, the complaint is assigned to either the building official or community resource officer depending upon the nature of the complaint. Each complaint is entered into an internal database where progress is tracked. Once a violation is confirmed, local ordinance requires that we notify the property owner or responsible party via a written notice that a violation exists. The officer or inspector may first attempt informal contact either in person - such as a courtesy notice, by phone, or by mail prior to issuing the notice.If contact is made, the violation is reviewed with the responsible party and a written order to correct the violation within a specified timeframe is issued. If attempts at contact fail, the notice is sent as required by law. Owners / responsible parties have the right to appeal the written orders

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1. Who can file a property maintenance complaint?
2. What happens after a complaint is received?
3. What if I can’t afford to do the work?